Move On Moving

Moving is very stressful and expensive. MoveOn Moving was a huge mistake for many reasons. The day before the movers were to arrive, I get a call from Michelle, the "office/dispatch manager". I was told I needed to have a third party piano mover to prepare my baby grand piano; their movers would not move the piano without that in place. Imagine the difficult if not impossible task of finding someone within one day. Luckily a buyer came through that same day to buy the piano. Given the treatment of my other belongings, I strongly doubt the baby grand would have survived the moving by MoveOn Moving. My household needed to be stored in Las Vegas for a month while I settled the rest of my move. Apparently, everything is offloaded to pallets and shoved into a warehouse, along with who knows how many other households, then reloaded for delivery. Upon eventual delivery, it was clear that there was no care taken with my belongings. Things had been smashed and destroyed. A covered mattress (recently purchased) had been undone and obviously walked on; it was filthy. Small things were missing. Most upsetting was the loss of an expensive, large, carved stone Buddha Meditating statue. It was heavy, 3+ feet high, 2+ feet wide and 12-15 inches deep. How do you "lose" something of that nature? I was told they would find it that day and deliver it to me directly. Michelle never called. I called back and Michelle said they did not find it. Over the course of several weeks, my efforts to get my statue returned were met with no response or rudeness. Eventually Michelle quit answering my calls and I could not get information for management to work with them. I have filed a claim with the third party insurance company, but am in a long line of other claims. As an aside, the company charged an extra fee for the piano. They kept the fee for the statue, which was no more complicated than any other large furniture piece. The insurance claim does not cover this "fee", but MoveOn Moving refuses to refund this fee. The company will only take cash transfers and USPS money orders (paid before they will unload the truck), so I do not believe I have recourse via my bank. I have also filed a complaint with the United States Department of Transportation Federal Motor Carrier Safety Administration, 1-888-DOTSAFT, NCCDB@dot.gov. I will be filing with the BBB and any other applicable agency.

Move size: 3 Bedroom Home Service cost: $8000

SCAM!! I was quoted one rate over the phone. Then they call 6 days prior to pick up to re-go over the item list, they had a whole month to do this. 7 days prior is the cut off for a full refund by the way. Well after going over the list some how there's another $300 tacked on. On the day of pick up the driver tries to get me to not pay the weight estimate but a cubic foot estimate. I say ok thinking they would measure, NOPE. I point it out and I'm told "well we already started." one box had been loaded and if I cancel I'm out $700. They cram your stuff in and stack so much on top that the stuff below does not stand a chance. By the end of loading they dropped multiple boxes marked fragile. Many items came out broken, including two 4K TVs, nearly all the furniture had damage or gouges. When delivery was set up they couldn't fit a semi truck in like most public places so they wanted to charge me another $300 for a U-haul, the u-haul truck rents for $75. And you have to pay cash which is sketchy on its own. And when unloading they take other peoples stuff out and put it on the ground, exposing it to the elements (snowing the whole time during unload.) Read the contract, pay $1200 for full value insurance or they give you poor coverage - $0.60 cents per pound of damaged items. Got a $1000 radio they broke only weighs 10lbs you get $6. Yep, $6. The movers are not professional, not careful and will rush you through signing a contract to keep you from noticing how you are about to get screwed. And good luck with the customer service, they treat you like you are an inconvenience to them. Save your money get a U-haul or a Pod, the price you are quoted will not be that once you are past the full refund cancellation window, tack on another $1000 if you are lucky. And delivery windows are a 24hr notice so hopefully you have a job that will understand you needing to bail on short notice. Do yourself a favor avoid this company at all costs.

Move size: 2 Bedroom Home Service cost: $3646

I have moved 6 times in the past 14 years, 4 of them interstate. MoveON was not just the worst, it was the worst by far. A look at their ratings and BBB standing is enough to scare anyone off. Unfortunately, I booked this move with a move broker (if you are planning a move, be *sure* you understand the difference!), BIMS, and BIMS shopped my move to these guys.
We will be months recovering from this move. The team, contracted for a full pack and move, simply crammed stuff into boxes. When packing up my workbench, they simply shoveled the tools, neatly arranged in drawers, into a huge box. This included the the things I'd carefully separated out, because they were sharp. In order to unpack I'm going to have to root around in heavy sharps.
The wardrobes from our bedrooms were not used to hang clothes. Instead the clothes were pulled will-ye nil-ye from their hangars and stuffed. One box was half clothing, then all of the open bottles from the bath. The open hydrogen peroxide, of course, leaked, and ruined 7 or 8 shirts
Our china has been smashed, our paintings scraped and torn and our clothing ruined. And for this they demanded an extra $6K, in cash, before they would unload the truck.
When these guys showed up with their rental trucks and practically no packing material we should have run away. Learn from our mistakes! Stay away from Best Interstate and MoveON.

Move size: 3 Bedroom Home Service cost: $23000

If I could give this "company" NO stars, I would!! Please ignore the LIES of the highly rated reviews - the business obviously enlisted FRIENDS and FAMILY to LIE in order to SCAM more consumers.

They flat-out lied to me, as did the BROKER (We Pack) who should also be put out of business! It started with the broker lying about the delivery dates, the ability to purchase full-value insurance (but were closed when I called, then said "too late"). This company is heartless, telling me "Go to the Salvation Army" to buy clothes for my new job since they couldn't deliver my things on time as promised.

They demanded CASH before they would unload anything and EXTRA for a U-Haul they didn't need since the big truck would fit in the loading dock but they called me a liar over the phone, then switched the dates after promising deliver on X-mas Day afer my mom and I ran all over town to ATMs so we wouldn't go over our limits (I had to borrow cash from her - it was a joint effort to have enough cash for these crooks to pay all the extra $$ they demanded to deliver my things - all broken in pieces! And now they offer $16 for smashed china and china cabinet shelves, destroyed leather desk chair, etc.

I've moved MANY times with my ex in the military but this was the WORST, a total NIGHTMARE!

Move size: 1 Bedroom Home Service cost: $7500

My items were packed on March 20th. I said first delivery could be accepted was March 31st. My items are still sitting in NV and there was no plans to move them to TX. Move on Moving said they they had 30 days from the 31st to get them to me and they don't have it scheduled yet to move (today is April 9th). Which is extremely inconvenient not to live without your stuff for up to 4 weeks especially when you run a business from the items packed. Plus have no idea when it will arrive.

Move size: 3 Bedroom Home Service cost: $7000

I moved from Sunnyvale, California to Batavia, Ohio with my girlfriend and we hired move on movers to move us. We gave them a date range to pick up our things and I was really happy how nice the staff was. We did watch them pack our things up and they were careful and wrapped everything up appropriately. We were in storage for a couple of months because we decided we wanted to do a small road trip before reaching our new place. We scheduled the delivery and we got our items on time. I don't think I would choose another company if I decide to move again. I liked Move On and their professionalism. I will use them again and totally recommend them to everyon else. Thank you guys for great work done.

Move size: 2 Bedroom Home Service cost: $5236

Do not use this company as they are unresponsive and engage in unscrupulous business practices. Move On Moving tried to overcharge me without providing a valid reason and then have delayed responding to me and have failed to reimburse me, presumably in the hope I would just give up and go away. Do not use this company and do not trust them.

I received an estimate from a reputable international moving company that my move would be less than 1200 cubic feet. When Move On Moving showed up (they were contracted by a broker, not chosen by me) they showed up with one form for a "Revised Written Estimate" and then upped my estimated cubic feet by >25% within 15 minutes of being in my home. They certainly appeared to never have any intention of honoring the originally price or estimate. We threw out a bunch of stuff between the estimate and when they showed up, separately loaded 10 bags on a plane and drove a car stuffed with items, so our actual cubic feet should have been (and was) less than even the original estimate.

When I showed the movers the inventory from my estimate and asked them to point out one item in the home that was not in the inventory they could not, but instead looked nervous, made a phone call and then said it would take more boxes and that I had to accept the estimate or find a different company. We had to leave the next day so I had no choice but to accept it because I was told it would be handled later and the price reduced.

Additionally the movers showed up late and unprepared, and ran over the allotted time forcing us to incur extra costs with our building. They also did not follow previously-provided rules re use of the elevators and laying down protective covering on the carpets, which resulted in them and me being chastised by our building security, which was personally embarrassing.

After my stuff came (and they mislead me multiple times on when it would actually show up) it was clear from the cubic footage markings in the truck that not only was my stuff less than the amount billed, but less even than the original estimate. When I tried to seek reimbursement, they instead told me to use their third party insurance claim provider which handles lost or damaged items. They had to know that claim vendor wouldn't deal with billing items and I think was just another delay tactic by them to try to get me to go away. They did provide me with an adjustment for 97 cubic feet before they showed up due to a "warehouse discrepancy" or something similar, but couldn't tell me where that came from or why I wasn't getting a larger adjustment. Presumably they were hoping this

I have provided Move On with photos showing the before and after of our items in the truck, showing that our move was for less cubic feet than was billed. Their inventory was for substantially less items than even used in the estimate and the best explanation I got from Move On was, "maybe the three cubic foot box used in the estimate is different than the three cubic foot box we used." I'm pretty sure cubic feet is an objective measure..

It's been over a month and I have not gotten a single penny back from Move On, despite numerous calls, emails, etc. They have been provided my original estimate as well as photos of the truck showing our actual cubic footage. It appears their business model is based on overcharging you for a move when it's too late for you to do anything about it other than rely on their statements that it will be taken care of later and not to worry about it, then try to delay or not respond to you when you do try to address it.

Do not use this company, they are shady at best and if you do use them, photograph or record everything, you're going to need it.

Move size: 2 Bedroom Home Service cost: $8000

These people were GREAT!! In all honesty, I had a great moving experience with this moving company. It was my second time doing a long distance move and I have given myself much more time to prepare this time compared to last time I move. That being said, the move went rather good. I packed my own things, and made sure to pack them extremely careful to ensure that there weren't going to be any damages or, at least minimal.

Anyway, I ended up hiring through a broker and was subcontracted Move On. The girl in their customer service department has been friendly and great to stay connected with. She walked me through each step of the way and helped me out by explaining the process of a move. Their movers that came out to my house were very friendly upon pick up, and during delivery I had a different crew of people but also, they were very nice to deal with. My load ended up being above what I was expecting but, I understand that moving up a flight of stairs is going to cost more than if it was right there. If you do your homework and understand how moves work, you'll know more of what to expect.

I would like to say that this move was really easy for me to not have to move my own things. I would definitely recommend them.

Move size: 1 Bedroom Home Service cost: $1700